“Microsoft Document Imaging has encountered a problem and needs to close” When clicking on the ‘File’ menu

Error:

Microsoft Document Imaging has encountered a problem and needs to close

When clicking on the ‘File’ menu in Microsoft Document Imaging.

This problem has been around since at least office 2003. Lately I’ve been encountering it in recently updated versions of 2007, and by far the most straightforward way to fix it seems to be the following:

  1. Run regedit (‘Start’ -> ‘Run’, type ‘regedit’ and click ‘Ok’)
  2. Browse to the following registry key**:
    HKEY_CURRENT_USER\Software\Microsoft\MSPaper 12.0\Recent File List
  3. Delete every value in the key (to clarify, delete all the values that appear in the right window).

From what I understand (from having to fix it in previous versions), there is a character limit on the file path of items that appear in the “Recently Opened/Used Files” portion of the ‘File’ menu. If a file whose path exceeds this limit (in previous versions it was 55 characters) appears in this menu, MODI will crash with the above error.

**Replace ‘MSPaper 12.0′ with whatever version you’re using; for example, office 2003 will be ‘MSPaper 11.0′

5 thoughts on ““Microsoft Document Imaging has encountered a problem and needs to close” When clicking on the ‘File’ menu

  1. Mark says:

    Awesome. This has been pestering me for over a week now. I don’t know how you figured that root cause out but my hat is off to you. Thanks.

  2. chris says:

    WOW – thanks so much – i had to go to MSPaper 11.0 to find the recent file list but deleted everything in the right window and am now finally able to use document imaging – thanks so much

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